Privacy Policy
Last updated 3 November 2026
This policy explains how Fluuk collects, uses, shares and protects your personal information. We handle it in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Who we are
Fluuk is operated by Fluuk Pty Ltd (ABN 55 703 459 983), a company registered in Australia and based in Victoria. Contact us about privacy at nofluuk@gmail.com.
What we collect
When you register and subscribe
your email address and password (passwords are stored only in encrypted, hashed form);
your date of birth, to confirm you are 18 or older;
your billing address, country and the name on your card;
your payment card — handled by Stripe; we only see its brand, last four digits and expiry;
your betting setup: the bankroll you set aside, how you stake, and which bookmakers' markets you use;
your notification choices, and a mobile number if you give us one.
When you use Fluuk
the bets you record, your kitties, targets and limits, and your watchlist;
how you use the site, such as pages viewed and features used;
technical information such as your browser, device, and approximate location (country) from your IP address. We use your country to show the right gambling helpline.
When we email you or you contact us
whether our emails were delivered, opened or clicked;
what you tell us when you get in touch.
How we use it
to provide Fluuk: your account, your probabilities, alerts and records;
to take payment and manage your subscription and free trial;
to confirm you are eligible to use Fluuk;
to send the alerts, receipts and summaries you have chosen, and service messages such as billing notices;
to support responsible gambling, including your limits and helpline information;
to keep Fluuk secure, prevent fraud and misuse, and meet our legal obligations;
to understand how Fluuk is used and improve it — using analytics only if you allow it.
We send marketing emails only if you have agreed to them, and every one has an unsubscribe link. We do not sell your personal information.
Who we share it with
We use trusted service providers to run Fluuk. They may only use your information to provide their service to us:
Supabase — database and sign-in (servers in London, United Kingdom);
Vercel — website hosting;
Railway — scheduled data processing (servers in the Netherlands);
Stripe — payments;
Resend — email delivery;
Google Analytics and Microsoft Clarity — website analytics, only if you accept analytics cookies.
We may also disclose information where the law requires it, or to protect our rights or someone's safety.
Information stored outside Australia
Some of these providers store or process information outside Australia, including in the United Kingdom, the European Union and the United States. We take reasonable steps to make sure they protect it in a way consistent with the Australian Privacy Principles.
How long we keep it
We keep your information while your account is open. When you close your account we delete or anonymise it within a reasonable time, except records we must keep by law, such as payment records.
Security
We protect your information with measures including encryption in transit, restricted access, and strong authentication for staff tools. No system is perfectly secure, so please use a strong, unique password.
Your choices and rights
You can see and update most of your information in your account.
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account.
You can change your cookie and analytics choices at any time — see our Cookie Policy.
Email nofluuk@gmail.com to make a request. We will respond within 30 days.
Complaints
If you are unhappy with how we have handled your information, please email us first and we will try to put it right. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Under-18s
Fluuk is not for anyone under 18, and we do not knowingly collect information about them. If you think someone under 18 has an account, please tell us and we will close it.
Changes to this policy
We may update this policy. If a change is significant, we will email you before it applies. The date at the top of this page shows when it last changed.