Terms of Service

These terms apply when you use Fluuk, including the website at nofluuk.com and any subscription. By creating an account you agree to them. Please read them with our Privacy Policy and Cookie Policy.

1. Who we are

Fluuk is operated by Fluuk Pty Ltd (ABN 55 703 459 983), a company registered in Australia and based in Victoria ("Fluuk", "we", "us"). You can contact us at nofluuk@gmail.com.

2. What Fluuk is — and is not

Fluuk is an information and analytics service. It estimates the probability of sporting outcomes, compares those estimates with bookmakers' prices, and helps you record and review your own bets.

• Fluuk is not a bookmaker and does not accept, place or settle bets. Any bet you place is between you and the bookmaker you choose, on that bookmaker's terms.

• Fluuk is not financial, investment, tax or betting advice, and nothing on Fluuk is a recommendation that any particular person should place any particular bet.

• Probabilities are estimates. Past results, including any returns shown on Fluuk, do not guarantee future results. You can lose money betting, including all of the money you set aside for it.

• Prices change quickly and data can be delayed, incomplete or wrong.

3. Your bets are your responsibility

• Check before you bet. Before placing any bet, check the bookmaker's current price, market and rules yourself. If they differ from what Fluuk shows, the bookmaker's are the ones that count.

• Bookmakers make their own decisions. A bookmaker may limit your stakes, restrict or close your account, void or resettle a bet, change a price, or refuse to pay, under its own terms. We have no control over this and are not responsible for it.

• Links to other sites. Fluuk links to bookmakers and other websites we do not own or control. We are not responsible for their content, products or conduct.

• Tax. You are responsible for any tax that applies to your betting. Fluuk does not give tax advice.

4. Who can use Fluuk

• You must be 18 or older, and old enough to bet legally where you live.

• You must not use Fluuk where betting, or a service like Fluuk, is unlawful. We do not currently accept subscribers resident in the United States or France.

• You must give accurate information when you register, and keep your sign-in details private.

• One person per account. Your account is for you alone. You must not share your sign-in, or let anyone else use your account.

5. Free trial and subscriptions

• New subscribers get a 30-day free trial. We ask for a payment card when you start, but do not charge it during the trial.

• One free trial per person. A trial is available once per person, payment card and household. If we reasonably believe a trial has been obtained by using a different name, email address or card, we may end it straight away and either start your paid subscription or close the account.

• Unless you cancel before the trial ends, your subscription starts automatically at the end of the trial and your card is charged the monthly price of your plan, then again each month until you cancel.

• Prices are shown in Australian dollars before you subscribe. Fluuk is registered for GST, and all prices include GST.

• Payments are processed by Stripe. We never see or store your full card number.

• If a payment fails we may pause your access until it is paid.

• We may change prices. We will email you at least 14 days before a change applies to you, and you can cancel before it does.

6. Cancelling

• You can cancel at any time from your account. If you cancel during the free trial, you will not be charged.

• If you cancel a paid subscription, it stays active until the end of the month you have paid for, then stops. We do not refund part months, except where the law requires it.

• Nothing in these terms limits your rights under the Australian Consumer Law, including any right to a refund or other remedy for a major failure.

7. Using Fluuk fairly

You must not:

• share your account, or copy, resell, republish or share Fluuk's data, probabilities or alerts outside your own personal use;

• scrape, crawl or automatically download content from Fluuk, or try to get around any limit or security measure;

• use Fluuk in a way that breaks the law or a bookmaker's terms, or that harms Fluuk or other users.

8. Suspending or closing accounts

If you break these terms — for example by sharing your account, redistributing Fluuk's data, scraping, or misusing a free trial — we may suspend or close your account. Where we reasonably can, we will tell you why first and give you a chance to put it right. If we close your account for a serious breach, we will not refund the rest of the current month, except where the law requires it.

9. Responsible gambling

Betting should stay affordable. Fluuk gives you tools to set a kitty, a target and limits, but you remain responsible for how much you bet. If betting stops being fun, please get help: the free, confidential helpline for your country is shown at the foot of every page, and in Australia you can exclude yourself from all licensed bookmakers at BetStop.

10. Our content

Fluuk's software, models, data, text and design belong to us or our licensors. Your subscription gives you a personal, non-transferable right to use them for as long as it lasts.

11. Availability and changes to the service

We aim to keep Fluuk available and accurate, but we cannot promise it will always be uninterrupted, error-free or complete. We may change, add or remove features. If we make a change that substantially reduces what you are paying for, you can cancel and we will refund any amount paid for the period after the change.

12. Our liability

• The Australian Consumer Law gives you guarantees that cannot be excluded. Nothing in these terms excludes, restricts or changes them.

• To the extent the law allows, we are not liable for betting losses, lost profits, or any indirect or consequential loss, and our total liability to you is limited to the amount you paid us in the three months before the claim, or to supplying the service again.

13. Your responsibility to us

If you break section 7 — for example by reselling or republishing Fluuk's data — you agree to compensate us for the loss we reasonably suffer as a result, except to the extent we caused or contributed to it.

14. Changes to these terms

We may update these terms. If a change is significant, we will email you at least 14 days before it applies. The date at the top of this page shows when they last changed.

15. Disputes and governing law

• If you have a complaint or dispute, please email us first at nofluuk@gmail.com with the details. We will reply within 10 business days, and we will both try in good faith to resolve it within 30 days.

• This does not stop either of us from seeking urgent relief, or you from contacting a consumer protection agency such as Consumer Affairs Victoria.

• These terms are governed by the law of Victoria, Australia, and the courts of Victoria have jurisdiction.

16. Contact

Questions about these terms: nofluuk@gmail.com.